Need help with a Service issue?
For immediate service call our Toll Free number above. Our certified professional service technicians can often make repairs on-site at your location (call for details). You can order parts and accessories for your PowerMate® through our toll free line as well.
Ordering Machine Repairs, Parts or Accessories
In order to better serve you, we ask that you prepare the following before you call:
- Model type and serial number;
top left on M-series on the back and top right on L-Series machines
stamped into the metal on the front)
- Complete shipping address;
- Method of payment.
Hours of Operation:
Mon. - Fri. 8:00 AM to 5:00 PM Eastern Standard Time.
We understand that having a critical tool like your PowerMate® stair climber out of action is not ideal and that is why we work hard to ensure your PowerMate® never goes down! We track every machine sold and provide recommendations for periodic re-certification or preventative maintenance that will keep your PowerMate® running at peak performance year round.
PowerMate® Operator Training
In another example of our commitment to your success we provide a broad range of training opportunities for operators, technicians and trainers to help your business achieve the level of confidence and compliance required for maximum savings and profitability. For more information on our training programs call us Toll Free at 1-800-697-6283.
Not sure if your PowerMate® is in need of service? Did you buy your PowerMate® second hand? Call our Service Department today or
and a PowerMate Service Representative will call you at your convenience. We try to keep a full service record of all your PowerMate machines and would be happy to share this information with you. We can also help keep your PowerMate® in tip top shape for the work days ahead!
After hours? Need to get this dealt with sooner rather than later? No problem.
Fill in the form below and a PowerMate® Service Technician will contact you during regular business hours and further deliver relevant PowerMate® permission based communications.